Legal
Taxes and fees
Local telecommunication fees and surcharges can vary significantly depending on your location, the specific services you use, and the regulations in place. These fees and surcharges are typically added to your telephone or internet service bill and are used to fund various programs, services, and regulatory requirements. Common examples of local telecommunication fees and surcharges include:
Universal Service Fund (USF) Fee: The USF fee is designed to ensure that all Americans have access to affordable telecommunications services. It helps subsidize services in rural and underserved areas and is collected from telecommunications providers and, in some cases, passed on to consumers.
Federal Universal Service Charge (FUSC): This charge is a percentage of your monthly phone bill that contributes to the USF. It varies depending on your phone service provider and the services you subscribe to.
Local Taxes: Local governments may impose taxes on telecommunications services. These taxes can include sales tax, utility tax, and 911 service fees. The specific taxes and fees can vary by location.
E-911 Fee: This fee goes toward funding emergency services, such as 911 call centers. It is often charged on phone lines to support the infrastructure and staffing necessary for emergency response.
State Regulatory Fees: States may impose various regulatory fees and surcharges on telecommunication services to fund state-specific programs or regulatory agencies.
Telecommunications Relay Service (TRS) Fund: TRS fees support services for individuals with hearing or speech disabilities, enabling them to communicate over the phone.
State 911 Fee: Some states levy a separate fee to fund their 911 systems.
Municipal or County Fees: Local governments, municipalities, or counties may impose additional fees or surcharges to support local programs or services.
Infrastructure or Franchise Fees: Some service providers may charge infrastructure or franchise fees to recover costs associated with building and maintaining their network infrastructure.
It’s important to review your monthly telecommunications bills and statements carefully to understand the specific fees and surcharges you are being charged. These fees are often mandated by government regulations, and service providers are required to collect and remit them. Keep in mind that the specific names and rates of these fees can vary depending on your location and service provider. If you have questions or concerns about the fees on your bill, it’s advisable to contact your service provider or consult your local government’s regulations for more information.
Terms and conditions
Poweredge Networking LLC Terms and conditions will be explicit in our service agreement with our customers.
E911 compliance, Disclosure for VOIP customers.
Pursuant to the FCC’s VoIP E911 Order (WC Docket Nos. 04-36 and 05-196, FCC 05-116, released June 3, 2005), 48-49, and Section 9.5(e) of the FCC’s rules, all interconnected VoIP service providers, like Poweredge Networking LLC, are required to “advise every subscriber, both new and existing, prominently and in plain language, the circumstances under which E911 Service may not be available through the interconnected VoIP service or maybe in some way limited by comparison to traditional E911 service.”
911-type Services means functionality that allows end-users to contact emergency services, including, without limitation, police, fire, and medical emergency services. 911-type Services may include Enhanced 911-type Service (E911), which has the ability to selectively route an emergency call to the primary 911 provider so that it reaches the correct emergency service located closest to the subscriber location and to transmit the identification of the subscriber location and telephone number (subject to the obligations to provide and maintain the subscriber location information).
We ask that you carefully read this E911 Disclosure Addendum and understand how these differences affect your ability to access E911 services. If you have any questions or concerns about the information contained in this notice, or if you do not understand anything discussed in this notice, please contact us at (888) 483-2794 during the hours of 8 AM to 5 PM EST.
E911 Policy
VOIP E911 SERVICES MAY NOT OPERATE DURING A POWER OUTAGE, in the event of a power outage causing a loss of voice and data service, including access to E911 services. Once power service is restored, you may be required to reset or reconfigure your equipment before you can use our service to contact E911.
VOIP E911 SERVICES WILL NOT OPERATE IF YOUR BROADBAND CONNECTION IS DISRUPTED OR POWEREDGE NETWORKING LLC SERVICE HAS BEEN SUSPENDED FOR ANY REASON, INCLUDING, FOR EXAMPLE, NON-PAYMENT. Once your broadband connection and Poweredge Networking LLC have been restored, you may be required to reset or reconfigure your equipment before you will be able to use the service to contact E911 services.
YOU MUST PROVIDE US WITH YOUR CORRECT SERVICE ADDRESS, OR THE VOIP E911 SERVICE CALLS MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU. Notice that the service address information identified in your contract or bill is inaccurate. You can make corrections by calling our Customer service at (888) 483-2794 during the hours of 8 AM to 8 PM EST.
VOIP E911 SERVICE CALLS MAY NOT BE COMPLETED OR MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU IF YOU DISABLE, DAMAGE, OR MOVE TO A LOCATION OTHER THAN THE SERVICE ADDRESS YOU PROVIDED TO POWEREDGE NETWORKING WHEN SERVICE WAS INITIATED. If you wish to move to a new service address, please call either your sales representative or Customer Care Center at (888) 483 2794 during the hours of 8 AM to 5 PM EST.
VOIP E911 SERVICE CALLS MAY BE DELAYED OR DROPPED DUE TO NETWORK ARCHITECTURE. Due to network congestion or problems, calls to E911 services using Poweredge Networking LLC VOIP may be dropped. In this case, you will not be connected to emergency services, or your E911 calls may take longer to connect than E911 calls made using traditional telephone service.
POWERDEGE NETWORKING LLC VOIP E911 SERVICES ARE NOT AVAILABLE WHEN USING A SOFTPHONE ON MOBILE OR DESKTOP APPLICATIONS.
The Poweredge Networking LLC E911 service is exclusively operational within the United States. Consequently, if you find yourself traveling outside of the United States or your address is not set to a U.S. location, there is no need to update your address.
Please be aware that for any call made to E911, it is imperative that a U.S. address is configured. In the event that a call is placed to E911 with an address outside of the U.S. or if the caller’s number is not under the Poweredge Networking LLC network (e.g., a call forwarded to E911), a fine of $200.00 may be applied.
IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING E911 SERVICES, AND YOU MUST INFORM YOUR POWEREDGE NETWORKING VOIP USERS OF THESE ALTERNATE MEANS. Please contact our Customer Care Center at (888)483-2794 during the hours of 8 AM to 5 PM EST for additional information.
Disclaimer of Liability for Emergency Call Response
Your use and use by your employees, guests, and other third parties of Poweredge Networking’s 911 Services are subject to the limitations described herein. The availability of certain features, such as the transmission of a Registered Address or your Poweredge Networking LLC telephone number, depends on whether local emergency response centers support those features and other factors outside of our control. We relies on qualified third parties to assist us in routing 911 calls to local emergency response centers. Poweredge Networking LLC does not have control over local emergency response centers, emergency responders, or other third parties. Poweredge Networking LLC disclaims all responsibility for the conduct of local emergency response centers, third parties engaged by Customer to facilitate address updates, and all other third parties involved in the provision of emergency response services. To the extent permitted by applicable law, you hereby release, discharge, and hold harmless Poweredge Networking LLC from and against any and all liability relating to or arising from any acts or omissions of such third parties or other third parties involved in the handling of or response to any emergency or 911 call.
The customer indemnifies and holds harmless Poweredge Networking LLC and any third-party provider(s) from any and all third-party claims, losses, damages, fines, or penalties arising out of (i) Customer or its End User’s provision to us of incorrect information, including physical addresses, or failure to update a Registered Address; (ii) Customer’s failure to properly notify any person who may place calls using the Services of the 911 limitations; or (iii) the absence, failure, or outage of emergency service dialing using the Services for any reason; and (iv) the inability of any End User to be able to dial 911 or access emergency service personnel for any reason.